Refund Policy

The terms below describe the protections available for returns, exchanges, order cancellation, and reimbursement.

Our Approach to Thirty-Day Returns and Exchanges

You may request a no-reason return or exchange within 30 days after the item is delivered. Contact us within that period so we can provide the return instructions and free prepaid return label.

Our Approach to Return Shipping and Fees

A free prepaid return label is provided.
No restocking fee is charged.

Our store pays the return shipping cost for every approved no-reason return. We also pay return shipping when an item is damaged, defective, wrong, or missing a part.

Our Approach to Damaged, Defective, Wrong, or Missing Items

Tell us promptly if the delivery is damaged, defective, incorrect, or incomplete. We will arrange an appropriate return, replacement, exchange, or refund and will not charge you for the return shipping.

Our Approach to Refund Method and Timing

An approved refund is returned to the original payment method. Our refund processing time is exactly 10 business days after approval and receipt of any required return.

Our Approach to Cancellations

You may ask to cancel an order before shipment. After shipment, the request is handled under this return and refund process.

Our Approach to Limited No-Reason Return Exceptions

Custom items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. These exclusions never limit the legal remedies available for an item that is damaged, defective, wrong, or missing.

You can reach us through the verified contact channels below with policy-related questions.